Section 170IAC16-1-1. Scope and applicability

Section 170IAC16-1-2. Definitions

Section 170IAC16-1-3. Customer dispute process; time periods

Section 170IAC16-1-4. Disputes; utility responsibilities

Section 170IAC16-1-5. Consumer affairs review of utility's proposed resolution; consumer affairs' responsibilities

Section 170IAC16-1-6. Request for commission review of consumer affairs decision

Section 170IAC16-1-7. Continuation of service during complaint process; payment of undisputed charges; disconnection for nonpayment; determining payment amount