Section 68IAC1-9-3. Commission office

   (a) The commission office at the support facilities shall meet the following requirements:

(1) Be of sufficient size to accommodate two (2) individuals, the equipment listed in subsection (b), and the processing room described in section 4 of this rule.

(2) Be in close proximity to the administrative offices or the security offices.

(3) The interior shall not be visible to the patrons or employees of the casino licensee.

(4) Have locks that are not accessible with keys that open any other door within the casino gambling operation. Only the commission and enforcement agents shall possess keys that access the commission office.

(5) Be furnished with office furniture sufficient to accommodate two (2) individuals.

  (b) The commission office shall contain the following equipment:

(1) A personal computer with view and print access to all of the casino licensee's computer equipment at the the [sic]casino, including, but not limited to, a player tracking system, a patron credit system, and a central computer system. The personal computer must be able to network with the commission computer system and with the processing area computer equipment set forth in section 4 of this rule. The casino licensee is responsible for providing the technical support necessary to ensure that the personal computer in the commission office can network with the commission computer system and the processing area computer equipment. The personal computer must have the following software installed:

(A) Operating system software.

(B) Word processing software.

(C) Electronic mail software.

(D) Virus protection software.

(E) Any other software deemed necessary by the executive director or the executive director's designee to ensure compliance with IC 4-33, IC 4-35, and this title.

The software programs must be approved by the executive director or the executive director's designee as being sufficient to ensure compliance with IC 4-33, IC 4-35, and this title. The casino licensee is responsible for providing the appropriate licenses and upgrades for a software product.

(2) A personal computer that is compatible with the commission computer system that can network with the commission computer system and that can network with the processing area computer equipment as set forth in section 4 of this rule. The casino licensee is responsible for providing the technical support necessary to ensure that the personal computer in the commission office can network with the commission computer system and the processing area computer equipment. The personal computer must have the following software installed:

(A) Operating system software.

(B) Word processing software.

(C) Electronic mail software.

(D) Virus protection software.

(E) Any other software deemed necessary by the executive director or the executive director's designee to ensure compliance with IC 4-33, IC 4-35, and this title.

The software programs must be approved by the executive director or the executive director's designee as being sufficient to ensure compliance with IC 4-33, IC 4-35, and this title. The casino licensee is responsible for providing the appropriate licenses and upgrades for a software product.

(3) A stand-alone high speed printer that can be networked and shared by all personal computers contained in the commission office and processing area.

(4) A display screen or screens that meet the following requirements:

(A) The resolution must be of the same or higher quality as those used in the surveillance room.

(B) At least one (1) display screen must be color.

(C) The display screen must be connected to equipment that can record and play back videotapes or digital recordings. The recording and playback equipment shall be of equal or better quality than the recording and playback equipment used in the casino's surveillance room.

(D) The video monitors must be connected to equipment that is capable of the following:

(i) Monitoring or recording, or both, without being overridden, anything visible by video monitor to employees of the casino licensee at the support facilities.

(ii) Monitoring and recording, without being overridden, anything visible to employees of the casino licensee working in the surveillance room in the casino.

(5) A printer capable of generating instantaneously, upon command, a clear color or black and white, or both, copy of the image depicted on a recording.

(6) A date and time generator synchronized to a central clock capable of being displayed on any of the display screens and being recorded.

(7) A separate and segregated telephone communication system for the exclusive use of the enforcement agents.

(8) A telephone communication system that is integrated with the casino licensee's telephone system.

(9) At least one (1) portable radio that has listen and talk capabilities that can monitor the casino radio systems, including the casino licensee's security radio system.

(10) A computer system that will immediately notify enforcement agents of access to or egress from a money retention area located at the support facilities and access to or egress from the following:

(A) The surveillance room.

(B) The hard count room.

(C) The soft count room.

(D) Cages.

(E) Vaults.

(F) Any other room or area of the casino deemed necessary by the executive director to ensure compliance with IC 4-33, IC 4-35, and this title.

(11) A fireproof, lockable file cabinet. Only the commission and enforcement agents shall have keys that access the file cabinet in the commission surveillance room.

(12) A commercial grade photocopier.

(13) A facsimile machine.

(14) Any other equipment deemed necessary by the executive director to ensure compliance with IC 4-33, IC 4-35, and this title.

(Indiana Gaming Commission; 68 IAC 1-9-3; filed Jun 23, 1995, 2:30 p.m.: 18 IR 2652; errata filed Aug 17, 1995, 1:30 p.m.: 19 IR 42; filed Jan 30, 1998, 11:00 a.m.: 21 IR 2055; filed Dec 29, 1998, 10:48 a.m.: 22 IR 1425; readopted filed Oct 15, 2001, 4:34 p.m.: 25 IR 898; filed Dec 6, 2006, 2:52 p.m.: 20070103-IR-068060191FRA; readopted filed Sep 14, 2007, 1:40 p.m.: 20071003-IR-068070354RFA; filed Dec 6, 2012, 2:32 p.m.: 20130102-IR-068110786FRA; errata filed Jan 10, 2013, 2:54 p.m.: 20130130-IR-068110786ACA; readopted filed Nov 26, 2013, 3:58 p.m.: 20131225-IR-068130354RFA)