Section 460IAC2-3-15. Grievances; procedures; complaint and response

   (a) A complaint may be filed by either of the following:

(1) Any person utilizing interpreting services.

(2) Any person who has a direct or personal interest in the occurrence specified in the complaint.

  (b) The complaint must be in writing and submitted to the DHHS director.

  (c) The complaint must include the following:

(1) The name, address, and phone number of each person against whom the complaint is filed.

(2) The date and location of the alleged violation.

(3) The specific action or actions in question making reference to a portion or portions of this rule alleged to have been violated.

  (d) The complaint may be filed any time up to ninety (90) days after the date of the alleged violation or date of discovery by the complainant of the alleged violation.

  (e) If a matter of extreme urgency should arise requiring immediate review by the grievance committee, include a written request for immediate review and the specific reasons for the urgency.

  (f) Within thirty (30) days of receiving the complaint, each person against whom a complaint is made may file a response to the allegations against him or her.

  (g) The response shall address, either by admitting, denying, or further explaining, each relevant aspect of each allegation stated in the complaint.

  (h) The response must be sent to the grievance committee and to the person who filed the complaint. (Division of Disability and Rehabilitative Services; 460 IAC 2-3-15; filed Jul 21, 2000, 10:01 a.m.: 23 IR 3088; readopted filed Nov 21, 2006, 10:59 a.m.: 20061213-IR-460060410RFA; readopted filed Sep 30, 2008, 3:24 p.m.: 20081015-IR-460080616RFA; readopted filed Aug 11, 2014, 11:20 a.m.: 20140910-IR-460140241RFA; filed Mar 23, 2016, 1:39 p.m.: 20160420-IR-460150253FRA)