Section 170IAC4-9-11. Customer education process

   A utility shall develop and implement an education plan to inform and educate customers on the following:

(1) Tree and vegetation selection and placement around electric facilities.

(2) The public importance of vegetation management to avoid:

(A) electric interruptions;

(B) injuries; and

(C) fatalities.

(3) The need for, and benefit of, preventing tree contact with power lines.

(4) The importance of cooperation between customers and their utility in accomplishing the essential public task of power line maintenance.

(5) The critical importance of the public service of vegetation management to:

(A) protect electric service reliability; and

(B) avoid injuries and fatalities from electrocution.

(6) Trimming cycles a utility chooses to implement, including how the chosen trim cycle impacts clearance distance and the extent to which a tree's appearance will be impacted based upon that chosen cycle.

(Indiana Utility Regulatory Commission; 170 IAC 4-9-11; filed Sep 27, 2012, 2:09 p.m.: 20121024-IR-170120042FRA; readopted filed Aug 2, 2013, 2:16 p.m.: 20130828-IR-170130227RFA)