Section 170IAC6-1-11. Customer request for meter test; application to utility

   (a) Each water utility shall make a test of the accuracy of registration of a meter upon written request by a customer. A second test of the customer's meter may be requested after twelve (12) months. The first and second tests of a customer's meter shall be at no cost to the customer.

  (b) The customer may be required to bear the reasonable cost of any subsequent test of his or her meter if the:

(1) meter was:

(A) tested within the prior thirty-six (36) months at the customer's request; and

(B) found to be in compliance with section 9 of this rule;

(2) test is made:

(A) at the customer's request; or

(B) due to a billing dispute; and

(3) meter is found to be in compliance with section 9 of this rule.

  (c) If the utility requires payment from the customer under subsection (b), the utility shall disclose to the customer the cost of the test prior to the test being performed.

  (d) A written report giving the results of the tests shall be made to the customer within ten (10) days after the test is complete, and a complete record of the test shall be kept on file in the office of the utility.

  (e) Any appeal, in regard to the results of the customer's meter test, shall be filed with the commission under section 12 of this rule within five (5) days of the date of the report. (Indiana Utility Regulatory Commission; No. 34805: Standards of Service For Water Utilities Rule 11; filed Nov 28, 1977, 3:00 p.m.: Rules and Regs. 1978, p. 682; readopted filed Jul 11, 2001, 4:30 p.m.: 24 IR 4233; readopted filed Apr 24, 2007, 8:21 a.m.: 20070509-IR-170070147RFA; filed Dec 15, 2008, 11:46 a.m.: 20090114-IR-170080315FRA; readopted filed Aug 2, 2013, 2:16 p.m.: 20130828-IR-170130227RFA)