Section 170IAC15-3-2. Information required to investigate a complaint

   Upon the receipt of a complaint that a landlord may be acting as a public utility in violation of IC 8-1-2-1.2, the commission shall require the complainant to provide the factual basis for the complaint and the commission shall require the landlord or the landlord's agent to provide the complainant and the commission with sufficient information to investigate the complaint, including, but not limited to, the following information:

(1) For the dates in dispute, each sub-bill rendered to the tenant for water or sewage disposal service, including a statement indicating the period for which each sub-bill was rendered.

(2) If an estimated sub-bill, a clear and conspicuous coding or other indication identifying the sub-bill as an estimated sub-bill.

(3) If a tenant's water usage is not sub-metered, the following:

(A) A verified statement by the landlord that contains the amount due the utility by the landlord for all amounts consumed at the property for the dates in dispute.

(B) The dates and meter readings of the master meter at the beginning and end of the period for which each sub-bill in dispute was rendered.

(C) The actual or estimated amount that is attributed to landlord's usage.

(D) An explanation of how the landlord calculated the charges to the tenant for water service.

(4) If a tenant's water usage is sub-metered, the dates and meter readings of tenant's sub-meter at the beginning and end of the period for which the bill is rendered.

(5) For sewage disposal service, the following:

(A) A verified statement by the landlord that contains the amount due the utility by the landlord for all amounts collected at the property for the dates in dispute.

(B) The beginning and end dates of the period for which each sub-bill in dispute was rendered.

(C) The actual or estimated amount that is attributed to landlord's usage.

(D) An explanation of how the landlord calculated the charges to the tenant for sewage disposal service.

(6) The sub-billing rate charged.

(7) The previous balance, if any.

(8) The amount of any initial setup fee charged.

(9) The amount of any administrative fee charged.

(10) The amount of any insufficient funds fee charged.

(11) The amount and description of any other fee charged.

(12) The date on which the sub-bill is due.

(Indiana Utility Regulatory Commission; 170 IAC 15-3-2; filed Mar 31, 2010, 3:18 p.m.: 20100428-IR-170090790FRA; readopted filed Jul 12, 2016, 10:01 a.m.: 20160810-IR-170160168RFA)